WORST SERVICE EVER!!!

I'd like to to express my utmost disappointment and inconvenience you have caused me, I came through to your DIEPKLOOF store to make the final payment of my laybye which I first laybyed last month and now I am told that the product is unavailable until JULY!!! To top it all of, I'm told that I still have to wait until JULY to get my refund!!!! JULY???? What kind of a service is this??? Give me my product or refund my money immediately or else I'm taking this matter to the ombudsman.