Worst online experience ever!!!!

The most disgusting service ever. I bought something on the 15th of August. I’m still waiting for an update on the order!! When I call the stores, they say they don’t have numbers for online - and don’t know how online purchases work!! I feel like that is nonsense because you can’t have an online store - which has no direction, a phone number that doesn’t work and customer service that’s non-existent. I regret the day I decided to make a purchase online, because FairPrice doesn’t care about their customers. I sent them multiple emails and no one is bothering to respond. It’s just a mess. I wonder how the company is still standing, with such horrible customer service. They only care about making sales!!! I tried to reach out to them on social media, they provided a response that has zero substance.