Unsatisfied First Time Customer

I bought a couch on 30/11/2024 and it was delivered on the same day late in the evening. However, the delivery guys were rather on a hurry and therefore, I could not fully inspect the couch. The next day, 01/12/2024 l then noticed few faults on the couch such as a tear on the corner-edge of it and a missing couch leg ( there were ten instead of nine). I then sent to the recommended delivery guy a WhatsApp with photos to indicate faults identified on the couch - this was done on 01/12/2024. In addition, on the 02/12/2024 I went to the same store where I made the purchase from to inform them of my dissatisfaction of what had been delivered which I paid in full without any issues. They assured me that they will rectify this problem by simply replacing the couch. Today, as I write this review, I am yet to receive the replacement couch. The level of unprofessionalism and unfair business practices displayed by Fair Price (which should be known as Unfair Price) is appalling. Tell me, how should I view this transactional deal that transpired between Fair Price and myself as a client? By the way, this Fair Price that I referring to is situated at Pretoria Vermeulen, 227 Vermeulen Street, Madiaba, Pretoria and the sales person that I assisted me is Kgabo Makgabo. The same Kgabo Makgatho promised that this would be resolved within no time but till today I am yet to receive the replacement couch. I had no couch and as a result, I had to utilize the delivered one with faults after having waiting for so long. As a result, Fair Price should not use the mere fact that I utilized the couch as a way to deny me a replacement.