Unhappy client

Good day on the 15 Dec we bought two beds at fair price Alberton. The beds was delivered the Saturday night around 6. So we had no time to check. On Monday we went back to tell them the one bed is torn and both beds the springs poke you when you sleep you can feel them. They told us alot of stories about we should not have scanned the slip and because we scanned they can't do anything. Seriously after a day and they cannot exchange or do anything they have to investigate. Investigate how when the beds are with us. And then they wanted pic and still gave us wrong numbers to send the pics to.please come and exchange this bds or take you're beds back. I am so regretting that I bought this beds at fair price. A furniture shop should have the clients best interest at heart but here we are told they cannot do anything because we scanned a code. Really.