Unfair experience with fair price online for a delivered K.I.C Freezer which is not working

I am writing to seek help on my experience currently with Fair Price online. I purchased a KIC 570L Deep Freezer on the 14th of April 2025, the delivery guy phoned me on the 15th for delivery and i was not home and he then delivered the item on the 16th of April. he advised me not to switch it on for 8 hours since it was sitting on a side from his delivery car. I left the package unopened for 2 days, and only opened the package and switched it on the 19th of April 2025 on which it didn't work. on which i went and bought new extension thinking maybe my home extension is not working date 20 April 2025, still it didn't work. i logged a ticket with fair price online date 20 April 2025 and explain my experience. received feedback date 22 April 2025 from Mohammed Ali Khan (customer care consultant online) and they said my warranty is void since i changed a plug and i asked what does buying and changing an extension on my wall to use the freezer got to do with the warranty been cancelled, and they apologies for an misunderstanding and reopen the ticket same date 22 April 2025. they sent a K.I.C technician to come check the item date 24 April 2025 . He came and i explained my experience and he opened the freezer (where there is gas e.t.c) and he said the claps that hold the gas piece inside the freezer points are not there and the cable is lose meaning the freezer will not work unless fixed since its faulty and i said to him it might be faulty from the shop or the delivery guy dropped it because i don't know since i didn't see anything or change anything than to plug it on the wall power plug. he said its okay and advised that he will report the findings back to K.I.C and they will advise Fair price, on which they will be the people to decide on the way forward for exchange or repair. I explained that i need an exchange since the unit is faulty from the shop and it might give me problems in future and i paid R6700 for it and i didn't use the freezer at all. it will be fait for them to exchange it, but instead they are giving me stories and pushing accountability to me while its faulty from the shop. i then sent a follow up email on the 28th of April because they were quite and Shandre rene glass (team leader online) rep**** and said "Please note that as per KIC this unit has been tempered with there are clips missing, the plug is damaged and a pipe was cut .Due to this the call has been rejected and we will not be able to assist . KIC advised that this can be repaired however you will be liable for this payment ." This report is not true because no one tempered with the unit since am the one who opened the package and didn't see any clips and i didn't open anything, the only thing was hearing when the delivery guy delivered the freezer, it has sounds inside which didn't know what it is. the day i opened the package i didn't see any claps too. this freezer was faulty from the warehouse and i keep on saying the same thing and no one is wiling to help me. Fair price delivered a faulty freezer to my house and expect me to keep a freezer that is not working and i paid the whole R6700 for it. this is totally unfair to me as a customer to be hold liable for the shops faulty items. they don't want to be accountable for the package but want me to agree to take a blame which am not liable for. please help me, i really need fair price to come collect their item and return my money if they can not exchange the item. Also i need them to get a correct report from K.I.C technician because what they are saying to me is not what the technician advised before he left my house. the technician was the first person to un***** the freezer while am looking so you cant say its tempered with. I am very disappointed at the service and treatment i am currently facing with fair price online. is not the first time i buy a freezer from them but this time they highly disappointed me and treating me very unfairly. please help. my email is *** Thank you.