They ****med me off an 85' tv bought cash that was never delivered

Dear Fair Price Management,

I am writing to express my deep dissatisfaction and frustration regarding the non-delivery of a product I purchased from your Fair Price Silverton branch in Pretoria on the 25th of April, 2024. The details of the purchase are as follows:

- Product: Toshiba 85" WCG 85 M550LN Television -code :23-812 -Sales Person- Malusi Magagula -Branch: Silver Fountain, 107 Pretoria Road -Manger: Refilwe & Ofentse - Amount Paid: R15000 (paid in full, in cash) - Promised Delivery Time: One week -Reference No. : 25 534

Despite the promised delivery time of one week, today marks close to seven weeks without receiving the product. Throughout this period, I have not received any communication from your branch or staff regarding the status of my purchase.

My attempts to reach out to the branch have been met with avoidance tactics and unprofessional behavior. Specifically, when I recently visited the branch, the manager assured me that the product would be delivered within an hour, only to disappear for two days without any follow-up communication.

Furthermore, when I suggested fetching the product from a different branch in Midrand, I was told that I would need to wait a week to receive a refund and then repurchase the television at the new price of R18000, an increase of R3000 from my original purchase. This response is completely unacceptable, considering the product belongs to the same company and there should be no issue with transferring stock between branches.

This situation has caused me significant inconvenience and distress. I have been more than patient and professional in my interactions, yet I have been met with condescending staff and no resolution. The lack of communication and inadequate complaint channels only compound the issue.

I now demand immediate action to resolve this matter. Specifically:

1. Immediate delivery of the Toshiba 85" WCG 85 M550LN Television to my apartment, at no additional cost, as a compensation for the inconvenience caused. 2. An official apology from Fair Price for the poor service and the distress caused. 3. Consideration of compensating me further for the inconvenience and efforts I have had to make due to your staff's negligence.

Failing prompt action on your part, I will be left with no option but to pursue legal action. This email serves as the final record of my complaint.

I look forward to your immediate response and a swift resolution to this matter.

Sincerely,

Mlungisi Gumede