Sam ntuli Fair price

I'm writing to express my extreme dissatisfaction with the poor service I received at your store. I laid by a fridge and was looking forward to collecting it after making my final payment. However, when I went to collect it, I was met with resistance and told I couldn't take it without using your delivery service. When I asked to cancel the layby, I was met with rudeness and told I couldn't cancel it without losing my money. You refused to give me my money back, stating I had to wait until 20th November, which I find completely unfair. As a result, I'm left without my fridge and without my money. I'm extremely unhappy with the way I've been treated and demand that you refund my money immediately. I expect better service from Fair Price Furnitures, and it's clear I didn't receive it. I look forward to hearing from you and resolving this matter.