Rude Consultant and Lying Manager

I went to fair price in Paledi Mall and the service there is nonsense. I asked the consultant by the name of SUPRISE if they have a specific item that i wanted to buy and he said yes and i told him i have my own transport as i am buying a door from built it and he said it is fine but when i am about to pay he told me that i have to pay for their transport as it is part of their selling package. i did not have a problem paying for transport but i hate the fact that he **** and said that the product is in store and i can use my own transport. He was very rude when i asked to speak to the manager, he was also rude. When i asked for the head office numbers, he said "People complain on Facebook so i must do that as well"

i waited for the manager for more that 20 minutes until i decided to leave the shop, and came back after an hour. I explained my problem about SUPRISE and she also made an excuse saying that SUPRISE is Tsonga speaking maybe he did not understand what i was saying which is funny because if you agree to work in PEDI/VENDA area it means you understand the language. I am from Limpopo and Limpopo we speak three languages and i do understand all of them. if SUPRISE did not understand what i was asking, he could have said that in his language and i would have understood. The manager failed to give me the reginal managers numbers and said he is on leave or something like that, again i found this as unhelpful because when a regional manager goes on leave there is a stand by manager.

My issue here is SUPRISE must be taken for customer care training, he is rude, unprofessional and bitter. The manager must also be taught how to be honest with customers, I am a doctor. i could never lie to my patients more especially to cover up for something that is wrong.