Poor services, mistreating black customer, hungry for money, *********** staff

I purchased a bed at fairprice wynberg in August, which was delivered to my home. Shortly after delivery, the bed started making an abnormal sound. I visited the store to report the issue and request an exchange. The agreement was clear: the exchange would proceed as long as the bed had no negligence damage, which would be checked upon collection. The bed was in good order when the collection driver arrived. However, during the loading process, the driver himself damaged the mesh at the corner of the bed. Once the bed was inside his vehicle, he claimed the damage was already there and reported to store management that I had damaged it. To make matters worse, the driver later **** to the manager, claiming I phoned him at 5:00 PM saying the manager was trying to make us fight—a call that never happened. Instead of investigating, the store manager yelled at me, refused to hear my side of the story, and refused either an exchange or a refund. They are now trying to return the damaged bed back to me. I was promised that a Regional Manager Named Gallaletsang Legobane would call me to resolve this, but I am being completely ignored. I am sharing this publicly on Hellopeter because of the appalling customer service, unfair treatment, and total lack of accountability from both the driver and Johanna Bokalo store management.