Poor services

My name is Tumelo I went to cancel my lay-by in fairprice furniture store in Nkomo village in Atteridgeville on the 1july 2021 since they told me they will call me to come collect my money even today it's the 10th of August still waiting for their call for my refund I'm really not happy how they treat us as the customers I will never in my life buy anything in that Store their services it's poor