Poor service delivery

I am a regular customer at this store at Middelburg store fair price and unfortunately, I have repeatedly experienced unfriendly attitudes and poor service from staff. Today’s experience was particularly disappointing.

I was at the store purchasing a stand and a stove when I proceeded to make payment. The cashier refused to accept my R100 note, stating that there was an error/damage on the note. The note had an extremely small tear that was barely visible, and in my view, the condition of the note did not justify the attitude I received from the cashier. What was most upsetting was not simply the refusal of the note, but the manner in which I was treated when I tried to make payment.

As a regular customer, I find it unacceptable to continuously receive poor service whenever I shop at this store. I am also aware that other customers have raised complaints about the service at this particular store, yet the same behaviour appears to continue without any noticeable improvement.

I am therefore concerned that management may not be taking customer complaints seriously enough. It raises the question of whether this has become an accepted culture within the store when dealing with customers.

I would also like management to look into the additional costs customers are frequently expected to pay, including labour and delivery charges, particularly where customers are requested to make certain payments in cash. I believe these practices and the manner in which they are communicated to customers should be reviewed as well.

I am not writing this complaint simply because a cashier refused my R100 note. I am raising it because this incident is part of a repeated pattern of poor customer service that I have personally experienced on numerous occasions.

I value good customer service and believe customers deserve to be treated with respect, regardless of the amount they are spending or the payment method they are using.

I therefore request that management to look into this matter and address it

I look forward to receiving a response to my complaint.