POOR SERVICE

I took a laybye last year before covid, unfortunately we were taken to level 5, when we were moved to level 4 I went back to he store so I can pay an receive my washing machine but I was told that its gonna take time because the borders were still closed which I understood. I went to other shops and bought the washing machine. Last weekend when I went to the store to cancel the laybye, I was asked to look for something else in the shop in order for them not to refund. I told them I don`t want anything the store associate was asking me to take something like fan, I told him I cannot buy something I don`t need "I do have a fan at home". They then game me a book to write my details and was advised that I will receive a call during the week when they have cash. This escalated to a useless store manager by the name of karabo ntsone whom I asked for the terms and conditions of contract. She then told me that they don`t have any, I asked if that is possible and she took me from pillar to post. My question to the useless manager was how come such big shop doesn't have small money. Am I supposed to waste my time, energy and petrol just to go fetch the R150 which they were supposed to just take from their till? Will I be receiving my patrol money as well because this is time consuming and a waste of the very same money I want refund for! FAIR PRICE OLIEVENHOUTBOSCH