Poor service

I bought a wardrobe from Fair Price on the 27/10/2020 and I informed that it would take two weeks and they will call me to deliver the wardrobe. Two weeks later they call me and tell me that it would take another two weeks, I told the lady on the phone that I can't wait for two I will come in tomorrow and I will apply for my refund. She then informed me that I will not get it immediately they will give a date on when to come. I was given the 17/11/'20 and when I got there Tisetsho Mphahlele said he does not have the money. I then proceeded to ask how can that be because you wrote in your book that I will have to come today to get my money. Well I don't have it you will have to come back on another or call us. I told him that I will not call they must call me because the fault is on their side so he took my number. I went back to the store on a Sunday morning and he told me he does not have the money I must wait, I asked wait until when he couldn't answer. He then told me I should've called them and then told him that you took my number yet you never called me. In callous manner he told me he forgot to call sorry he! I told him you can't be serious are you retarded all you can tell is that you are sorry. He then told I must take it up with whoever furniture Ombudsman or whoever he does not care. I called their head office on *** and there is no answer since Wednesday 18/11/'20 until today 23/11/'20.