Poor service

Empty promises..... Bought a lounge set on Monday 03/09 (cash). Promises made to deliver within 4 days. Thursday came and gone without my lounge suite. Phoned the local shop and was promised our suite will be delivered on Friday. It is now saturday afternoon and we are still awaiting delivery...after numerous calls, numerous visits to our local shop and numerous empty promises... This type of service is totally unacceptable...