Poor poor poor service. . .

I bought furniture frm lebowakgomo store on 29 November, till today my furniture is not delivered because they don't allow customers to collect with their own transport. What kind of service is this?Can you please change the way you do your things cauz is totaly wrong and the worst part no one updates you about your products when will you receive them.I went to the store to enquire the salesperson seems lost doesn't even know the reasons why my furniture is not delivered while we agreed to receive them on wednsday the 4th December.Please please allow us to bring our own transport to collect our staff because we paid in cash. This is totaly poorest service and all the reviews is about delivery problems.