Poor customer service

Good day kindly find attached with regards to a lay bye I did 3 months ago . Today was the date where we made our last payment in order to receive our lounge suite . Firstly my concern is how the manager was refusing to take my call and I have it on call recording . Sameer Mohammed. Which I find it very disrespectful. I had to call in and spoke to the receptionist bongi she dropped my call. Had to call several times to get an answer. Which was blatantly rude and unprofessional. And I've been a regular customer at the south gate branch for years now.

My main concern at the moment is the progress of our lounge suite that is currently on back logged hence I explain to the manager that we were advise by the consultant last month that we will get it this month and the conversation went as far as arranging transportation for delivery. Now we were advise that there's nothing we can do but just wait or choose something else when we specifically looking for that lounge suite . I feel utmost disgusted in how this matter was approach and how it's just fine to tell a customer that you just have to wait. Or take your money back is that how you chase away customers.

1st - I cannot wait for the couches without getting a turn around time .

2nd - I cannot be treated and disrespected like that from staff

3th - you not committed with the promises that was made to me

As I explain to manager that we currently sitting on camping chairs at home . And how long do we have to do this when everything is now paid up.

I cannot just come in the store and choose anything .

I need answers from you guys . And I will not leave it here .

If there's no response then I have to ask my lawyer to sort it out with you guys and you will leave me no choice but to go to hello Peter and social media to report this incident .

I'm really disappointed after all this year's I've been with you guys .

If anyone can attend to me will be appreciated

Regards

Lianne Eksteen