Poor Customer Service

<p>I bought a couch last year on the 8 November 2016 at Protea Gardens Fair Price however the middle one was damaged inside. I called Fair Price to report the issue but I was told that the sales person (Mandla) who assisted me will call me back, I kept on calling them and was told the same story till I decided to go there personally. I went there on the 23rd of March 2017 to report the incident which took them two weeks for them to fetch the couch and finally they came to fetch it on the 4th of April 2017 and I was promised to get it within a week or two. Ever since they took it I remain without a couch that I paid for in full and every time I call them they keep on telling me it’s still in the store as it’s need to be taken to the warehouse for repair. Is this how fair price treat their loyal customers who pay in full on one transaction? I’m very disappointed.</p>