Poor customer service!!!
<p>On Friday the 31st March I went to Fair Price furniture shop looking to buy myself a bed. I got to the store, saw an affordable (R1 299) bed I like and I decided to ask for assistance from the sales lady (Light skinned, with hair that looks like dreadlocks) in completing my purchase. I showed her the bed I want, she then told me that the bed that I want is out of stock at their warehouse and suggested that I buy another bed which was a bit high in price (R1 499) . She stated that she's suggesting I buy the bed because they have 8 beds in stock at the warehouse and that if I pay for delivery the bed will be delivered to me the following day. It sounded like a good deal to me as I was in urgent need of a bed and I couldn't imagine myself sleeping on the floor waiting for the stock to arrive on initial bed that I wanted. So I made the purchase on the bed she suggested, paid for delivery and she confirmed to me that delivery will be made the following day (1st April). I waited for delivery the following day, but nothing came! I had to sleep on the floor as I had already moved. I went back to the store on Monday the 3rd April which was 2 days later of my purchase. I asked the same lady that made suggested I buy the bed why it was not delivered as promised? She said the delivery truck was full, they couldn't load my bed and promised it will be delivered the following day (4th April). I went back to the store on the 4th April seing that my bed was still not delivered, the same lady said it will be delivered later on the day. On the 5th of April I went back to the store as my bed was still not delivered. I spoke to a guy called Sandile, gave my receipt to him so that he can check for me why my bed was still not delivered. He rudely said to me my bed was out of stock at warehouse, that there was nothing he could do about it and that even if I wanted my money back the can't assist me. I then explained to him that it was not my first time coming there and I was never told that there was no stock. He then said problem is I've been talking to the wrong person. I told him I want to lodge a complain, he said they don't have a platform for that at Fair Price. </p>