Poor and unacceptable service

Poor unacceptable service On 09 September I bought a Defy mini oven stove at Alex mall store. A stove worked perfectly for the first mount. After that the stove become super slow. Can't reach maximum temparature . On 15 December u decided to take the stove back one of the shop assistants come to assist and tested the stove while testing another woman who claim to be a store manager come she was rude and not willing to leason. She gave me two option which I may either leave the stove I 5he store she will book it for repairs and I must come to collect it after 35 working days. Or I must take it home .

For me personally I feel that 35 day is unacceptable I try to negotiate however she was not willing to leason. I requested the numbers for area manager and she refused saying that she is the one responsible for anything in the store.

According to CPA ( consumer protection act) for goods purchased within 6 month a consumer has the right to to excises on of the three options which is: 1 products fixed within reasonable time 2 exchange the product with goods of the same value 3 entitled to full refund.

The person who was assisting me nerve give me other two options as she says companies policies only accept goods to be fixed.