Pathetic Customer service and poor quality goods

Fair Price Benoni I purchased a 3 piece recliner lounge set and it was delivered in the 1st of February. On the 6th of February the 3 seater sunk in really bad. I called in on the 7th to inform the store. I asked for the manager a rude lady by the name of Phindi said she is the manager and I thought that was strange when the day before they had a different manager. Has I was telling her what was wrong with the seater she got annoyed and cut the call on me. I called again and a guy answered by the name of Kieran saying his the manager. He said he will see how he can help us. I then waited and the answer I got was the need my original receipt and I must come to the store with it. Inconvenient don't you think when i gave him my reference of the receipt. I went to the store with the original. I told them I'm not impressed by the service and their insensitivity towards their customers. I asked that the give me a refund and take the lounge set back. They then pleaded that we reconsider as they can't afford to lose the sale. I asked to speak to someone senior from head office and the reply to me was they can't disclose the regional managers name its confidential. What a joke. We decided to go with an exchange of the defaulted 3 seater and we was given a new one on the 12th which was only delivered at 7pm again a promise fair price's another manager Odette broke as they promised delivery beforw 6pm. When i called the branch at 5:45pm to ask what was going on the sales rep Gennien started having an attitude and raised her voice at me. I received a totally different colour tone. Now my lounge set looks odd. This place is not recommended. They have 4 different managers at one branch who all don't know what they doing. The customer service is pathetic and the quality of the product is even worse.