NON FUNCTIONAL ITEM.

My husband and I bought a few items from Fair price in Johannesburg on the 20th Feb 2021, we specifically asked for delivery to be Tuesday 23rd Feb but our items did not arrive and no communication. Wednesday my husband called and was told it would be delivered later that day. Today my husband and sons decide to assemble the TV stand, and to our surprise, the *****s given to assemble does not fit, and when my husband tries to bang it in, the wood starts breaking. Also to top if off certain parts of the stand DOES NOT have holes for the stand to be fully assembled.

This is utter nonsense and HORRIBBLE CUSTOMER SERVICE. The consumer act is very clear: To promote a fair, accessible and sustainable marketplace for consumer products and services and for that purpose to establish national norms and standards relating to consumer protection, to provide for improved standards of consumer information, to prohibit certain unfair marketing and business practices, to promote responsible consumer behavior, to promote a consistent legislative and enforcement framework relating to consumer transactions and agreements, to establish the National Consumer Commission.

We have the right to fair value and good quality, this was NOT provided and therefore demand a full refund on the TV stand we purchased.

The CPA protects consumers from misleading, aggressive or prohibited practices. In other words, when a breach of good faith occurs and the consumer is denied the reasonable standard of skill and care which they are entitled to.

We need this resolved or we will take legal action.