Lay-by cancellation

I'm currently at the store to cancel my layby and the Store manager Mthandeni Dladla tells me he can't assist with the cancellation because they just refunded a customer who cancelled a layby 7days ago.

My problem is, I'm leaving tonight going to KZN and will not come back to Gauteng anytime soon and he tells me that I have to come after 7 says regardless of my circumstances.

I gave them an option to tranfer the money to my bank account and he tells me he can't do that I have to come after 6 days. WHAT THE **** IS THAT? I just told him I'm going to another province!

I then requested he calls the regional manager but he tells me he will not call the regional. When I ask him to call the head office he tells me to use my cellphone if I want to complain about him I can not use the stores phone... What the hell is that?