I would like a refund please

Good day I'm very disappointed of the service I received in Fair Price Jubilee Mall, I bought a bed on the 8 September 2020, a factary faulty. The bed is miss some stitches and the fabric is not stitched, a few minutes after the driver left after he cormfomed all the bed "legs" at list that's what they refer it to... I saw the bed was torn I called the store but the was no answer,I read the receipt terms and I called the next morning that is within 24 hours, I spoke to Porsia the lady who was assisting me, I explained the beds condition, she rep**** "it's your problem why did you let the driver go, there nothing we can do" she said I ask to speak to the manager she said the manager is in a meeting, I ask for the assistant, she told me they don't have an assistant manager. I was angry I drop the call. I called in again this time I ask for the manager a guy answered and said he was the manager i explained my issue to him, but we got cut on the phone, I drove to the store and asked to speak to the manager I was appointed to a lady, I asked her if she was the manager she said yes, nevermind that, I showed her the photos she said to me she'll report it to the brand Marchant, they have my details, my receipt my contacts, its December 14 now, I haven't received a call,

I am sorry , I would like my money back please. I was an Admin manager for a retail company and customer service is priority and a skill you can teach your employees. I'm so disappointed, I want my money please and my delivery money please. The bed is useless and dangerous hence the inside materials are popping out.

I want a refund. Thank you