I was ****med R3500

I am a very unhappy customer. On the 29/04/2024 I went to your store that is in Dobsonville and I bought furniture to the amount of R27 900 and my furniture was delivered on the 07/05/2024 . When your drivers delivered, they didn’t allow for us to check the tv as the store had said because they were in a hurry. The following day as we tested it, it was cracked. I went to the store to report the matter and I was treated badly. The treatment I received when I made the purchase wasn’t the same treatment I received when I went back to report a fault. The manager was rude, the salesperson was walking far away from us and they blamed us without even listening to what happened. They told us that we can take the matter to court and they don’t care. What kind of customer service is that? Anyways they took in my tv for repairs saying they will wait for a quote from Hisense so I can pay for the repairs. A month went by and then they called and said Hisense said I should pay R3500 for repairs. I didn’t mind at first because I wanted to get an item that I paid for, I went in and paid and surprisingly there was no proof of payment that I received. I paid cash and I asked the cashier to give me some sort of proof that I paid and she just put it in a brown envelope and said there isn’t any. This has been bugging me since as to me wondering if the tv was ever repaired with the money I paid or I was ****med. How can a big company like yours receive money from a customer and there isn’t any form of record of this? I feel ****med, and used and treated badly by your store. I require my proof of payment and proof that Hisense really did fix my newly bought tv. Or else I am going to report this to every social media platform and require a refund for all my items that I’ve bought since they all within 6 months. I loved fairprice so much that I even went on the 10/05/2024 to buy more items amounting to R4500. I could’ve chosen any other furniture store but I trusted you and this is what I get. Fairprice is either a **** or their staff cannot be trusted and I will make sure everyone gets to hear this story until I am assisted in a proper way