I want my money back!

My name is Kamogelo. I purchased a wardrobe and a pedestal online on the 15nth of December. Before purchasing I asked how long does it take to get the delivery and the response was 3 days. I went on and made a purchase. After 5 days I received a call from someone telling me my order is lost because it went to Mafikeng instead of Rustenburg and that is something I do not have power over as I clearly wrote my address in full on my fair price online profile.

I then called to asked what was going on and the response I got was that they will sort it out and redirect it. After 2 days I called again and they told me to send through my addresses again, I did that and called to confirm if they received the email, they did confirm and said within 3 days I should be receiving my order. I called after 3 days and they are telling me I asked for a refund which I was amazed to hear and they promised to sort it out and me. I called again the same day in the evening and they said they are fixing it, I then thought I'll call tomorrow n I did, they telling me they sent me an email which I didn't receive and they say I ordered a tv and will get my refund for it, imagine! and now they are hanging up my calls. I want my money back! The number I have been calling it *** (Mohammed Hoosain)