M
Matshediso
1 reviews | Active since Mar 2026
24 Mar 2026, 20:33
I brought a TV a fai...
I brought a TV a fair price Nd it was damaged upon delivery
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Matshediso's updateReviewer Update
27 Mar 2026, 10:26I am extremely disappointed with the service I received from Fair Price.
I purchased a TV which was delivered to me on Monday. Due to my schedule and the fact that I intended to mount the TV on the wall, I only opened and installed it on Sunday. To my shock, I discovered that the TV screen is cracked on the side.
I immediately contacted the store to report the issue. However, I was told that the driver who made the delivery is currently on leave, and no further assistance could be provided at this stage. When I followed up and requested either a replacement or a refund, I was informed that this would not be possible.
This response is completely unacceptable. As a customer, I received a damaged product, and it is the store’s responsibility to ensure that goods are delivered in good condition. The fact that the TV was damaged upon opening raises serious concerns, especially considering that delivery trucks often carry multiple items and this could have been overlooked or knowingly ignored.
I feel that my consumer rights are being disregarded. I am now left with a damaged TV that I paid for in full, with no resolution from the store.
I am requesting that Fair Price urgently investigate this matter and provide me with a replacement TV or a full refund.
I hope this issue can be resolved promptly and professionally.
I purchased a TV which was delivered to me on Monday. Due to my schedule and the fact that I intended to mount the TV on the wall, I only opened and installed it on Sunday. To my shock, I discovered that the TV screen is cracked on the side.
I immediately contacted the store to report the issue. However, I was told that the driver who made the delivery is currently on leave, and no further assistance could be provided at this stage. When I followed up and requested either a replacement or a refund, I was informed that this would not be possible.
This response is completely unacceptable. As a customer, I received a damaged product, and it is the store’s responsibility to ensure that goods are delivered in good condition. The fact that the TV was damaged upon opening raises serious concerns, especially considering that delivery trucks often carry multiple items and this could have been overlooked or knowingly ignored.
I feel that my consumer rights are being disregarded. I am now left with a damaged TV that I paid for in full, with no resolution from the store.
I am requesting that Fair Price urgently investigate this matter and provide me with a replacement TV or a full refund.
I hope this issue can be resolved promptly and professionally.
M
Matshediso's update27 Mar 2026, 10:26
Reviewer Update
I am extremely disappointed with the service I received from Fair Price.
I purchased a TV which was delivered to me on Monday. Due to my schedule and the fact that I intended to mount the TV on the wall, I only opened and installed it on Sunday. To my shock, I discovered that the TV screen is cracked on the side.
I immediately contacted the store to report the issue. However, I was told that the driver who made the delivery is currently on leave, and no further assistance could be provided at this stage. When I followed up and requested either a replacement or a refund, I was informed that this would not be possible.
This response is completely unacceptable. As a customer, I received a damaged product, and it is the store’s responsibility to ensure that goods are delivered in good condition. The fact that the TV was damaged upon opening raises serious concerns, especially considering that delivery trucks often carry multiple items and this could have been overlooked or knowingly ignored.
I feel that my consumer rights are being disregarded. I am now left with a damaged TV that I paid for in full, with no resolution from the store.
I am requesting that Fair Price urgently investigate this matter and provide me with a replacement TV or a full refund.
I hope this issue can be resolved promptly and professionally.
I purchased a TV which was delivered to me on Monday. Due to my schedule and the fact that I intended to mount the TV on the wall, I only opened and installed it on Sunday. To my shock, I discovered that the TV screen is cracked on the side.
I immediately contacted the store to report the issue. However, I was told that the driver who made the delivery is currently on leave, and no further assistance could be provided at this stage. When I followed up and requested either a replacement or a refund, I was informed that this would not be possible.
This response is completely unacceptable. As a customer, I received a damaged product, and it is the store’s responsibility to ensure that goods are delivered in good condition. The fact that the TV was damaged upon opening raises serious concerns, especially considering that delivery trucks often carry multiple items and this could have been overlooked or knowingly ignored.
I feel that my consumer rights are being disregarded. I am now left with a damaged TV that I paid for in full, with no resolution from the store.
I am requesting that Fair Price urgently investigate this matter and provide me with a replacement TV or a full refund.
I hope this issue can be resolved promptly and professionally.