How absolutely useless!

I am so annoyed with Fair Price. I bought a Hisense fridge from them in Feb 2016 but stupidly kept in the box until last month when I moved. The move caused the fridge to not funtion properly and it was not cooling. I have since lost the receipt.

I bought the fridge on lay bye but now their system is such that even with my lay bye card, the fridge serial number and model, they cannot repull a receipt. They say the only receipt showing the item purchased would be the one given to me in Feb 2016!

This has meant that I could not get the fridge fixed under warranty - although the fridge is only 2 years old AND it has only been used for less than a month!

I have had to pay R1380.00 to get it fixed cause Fair Price does not have a system that maintains proper records! I tried calling their head office numerous times to no satisfaction. I left a call me back request on their site at least 2 weeks ago and still nothing.

Pathetic service! I have bought 2 items from them and those will be the first and last!

Get your act together!