Horrible Service and delayed delivery

I would like to send this email and share my dissatisfaction with your Protea Glen Ext 11 store.

On Sunday 09/03/26, I went there to buy a fridge and was assisted by Sandile, not the friendliest person in the store but anyway. After making payment I decided I wanted a bigger fridge while in the store and asked if I can pay the difference so that they can deliver a bigger one when they deliver on Monday 09/03/26. He said no, their system does not allow it and I need to come into the store 1st thing with my ID and by 8.30am yesterday 10/03/26 when they opened I was there. I was then told that the driver was given the collection from the warehouse receipt and I should come back later when he's back so that a return can be done on physical stock and a new purchase can be made.

That did not make sense but I left. I called to find out if the driver had come at about 11am and Sandile said no and that he'll call me. He called at about 1pm for me to go to the store. I went and the return was done with the driver not even there and the 1st fridge not there as well. Which is something they could have done that morning. I was again promised that I will still get my fridge the same day.

It's 3:28pm the next day on 10/03/26 and the fridge is still not delivered. I called at 11am today and was told by Sandile that the driver is on the way and should be at my home within an hour.

Their manager was just sitting there like a princess and not intervening even though there were heated arguments between Me (the customer) and her staff member. She literally did not care at what happened. Gave me a "you'll get your fridge moes" attitude.

It's not the 1st time I buy from Fair Price but it's definitely my last time. I have never been so disappointed and irritated with service, especially when I'm buying the item in cash, not putting it on lay-by or buying it on credit.