1 reviews | Active since Jan 2024
Horrible horrific service
On the 03rd July 2024 I went to Fairprice furniture shop in Wynberg to purchase a wardrobe. I bought the 3 piece wardrobe and paid for it cash on the day. I was told that it would be delivered on the 15th, on the 15th I didn't get a call so I called the next day and was told that this wardrobe is still not in stock and it would be delivered month end July. I still was patient and month end came, still no communication. I called and was told to wait till the 5th of August. The 5th August came, I went to the shop directly and was told that the wardrobe I bought won't be in stock anytime soon. I got really disappointed as I have been waiting for this wardrobe for long. I'm the one making follow ups. Then I was given the option to choose another wardrobe, because I really thought this would be better I still stayed with fairprice amd chose another wardrobe instead of asking for a refund. I was told yet again that I need to wait,patient as I am I agreed and I regret agreeing. On the 8th August the wardrobe was delivered, I was told the assembling will be done on the 9th August...it didn't happen, I was told that it will be done on th 10th August, I'm told the guy is busy. Now this has reached a point where I am disgusted with this whole issue and how I as a customer has been treated regarding this. Out of the whole stores there's not even one technician who can be sent to assemble a wardrobe. Again I'm giving the run around, I've gon on social media about this and if I have to go to the customer service ombudsman about it I will because this is definitely not fair!!!!
