BN
Bongiwe N

1 reviews | Active since Jan 2024

10 Aug 2024, 11:54

Horrible horrific service

On the 03rd July 2024 I went to Fairprice furniture shop in Wynberg to purchase a wardrobe. I bought the 3 piece wardrobe and paid for it cash on the day. I was told that it would be delivered on the 15th, on the 15th I didn't get a call so I called the next day and was told that this wardrobe is still not in stock and it would be delivered month end July. I still was patient and month end came, still no communication. I called and was told to wait till the 5th of August. The 5th August came, I went to the shop directly and was told that the wardrobe I bought won't be in stock anytime soon. I got really disappointed as I have been waiting for this wardrobe for long. I'm the one making follow ups. Then I was given the option to choose another wardrobe, because I really thought this would be better I still stayed with fairprice amd chose another wardrobe instead of asking for a refund. I was told yet again that I need to wait,patient as I am I agreed and I regret agreeing. On the 8th August the wardrobe was delivered, I was told the assembling will be done on the 9th August...it didn't happen, I was told that it will be done on th 10th August, I'm told the guy is busy. Now this has reached a point where I am disgusted with this whole issue and how I as a customer has been treated regarding this. Out of the whole stores there's not even one technician who can be sent to assemble a wardrobe. Again I'm giving the run around, I've gon on social media about this and if I have to go to the customer service ombudsman about it I will because this is definitely not fair!!!!

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Replies (1)
BN
Bongiwe N's update20 Aug 2024, 21:27
Reviewer Update
After all the hassle, my query sorted even though no response done here. Thanks to Mpho at Wynberg store who sorted all this mess. Yall need to communicate with clients though.