Horrible customer service even their head office dont attend to customer complaints

I bought a kitchen unit at fair price Alexandra on the 27 july 2022 and i was told that it will take 24 to 72 hours for a delivery and even today i have not received my delivery and when i call the store they seem not to care the telling me that they not sure when it will be combined from their storage warehouse so they also dont know so they say I should rather come to the store again and do a refund. I called the customer care they also not seem to care about customer service,they since said they will get back to me and i am still waiting .