Highly disappointed at fairprice online

I am extremely disappointed with the lack of clear communication regarding the assembly process for my recent order. I received my delivery on 28 February, and at no point was I informed that I needed to complete a form or schedule the assembly myself.

I was initially told that an assembler would come on either Monday the 2nd or Tuesday the 3rd by the team that delivered my item, but this did not happen. It was only after I took it upon myself to follow up that I was informed about a form that needed to be completed in order to request assembly.

Had I not made that call, I would not have known that I needed to arrange the assembly separately. This lack of communication has caused unnecessary delays and inconvenience.

Clear instructions should be provided at the time of delivery or purchase to prevent situations like this. I hope the company improves its communication processes going forward to avoid frustrating other customers.