High level of incompetency

Hi,

I am so shocked with the unprofessional behavior from Fairprice Silverton. In Jan 2024 I bought a Hisense airfryer which was on promotion for R600.00 and a sales assistance by the name of Irene asked me to pay for it she will call me once the other batch of stock has come in. I was never called until the promotion ended month end of January 2024. I called them to enquire what is happening with my order and they said the Hisense airfryer is being phased out I must come get my refund, I went to store and got the refund as they requested. I asked them isnt there anyway theres no stock in other store and they said refund is the only option. To my suprise last week they call me to come collect my Airfryer I said okay. I went to the store to ask how come they gave me a refund yet there airfyers were still coming I want the airfryer still want the airfryer with the amount I bought it for. They said to me they thought I didnt get my airfryer and refund. Thought, so they do not do record keeping and think it is okay for us to drive and waste petrol for incompetency. A sales man by the name Melusi indictated they strock is back but I will have to buy it for R1800.00. How come?