Frustrating Experience with Out-of-Stock Purchase

On the 4th of December, I visited Fairprice Mokopane intending to buy a Milan TV stand. Unfortunately, they only had the display model and informed me that it was out of stock. The sales consultant, Gift, assured me that new stock was expected the following week, between the 9th and 13th of December, and convinced me to go ahead with the purchase. I paid for the item and was given a slip with a collection code.

On Thursday, the 12th of December, I called the store to check on the status of my order. Gift then informed me that the stock would now only arrive the following week, on Tuesday, the 17th of December.

Yesterday, on the 17th of December, I called the store again for an update. This time, a different sales consultant answered and told me the stock was still at the warehouse and had not arrived at the store. To make matters worse, they couldn’t provide a clear timeframe for when the item would be available for collection.

I now deeply regret paying for an item that was out of stock. The lack of clear communication and the constant runaround has left me extremely frustrated. Fairprice’s handling of this situation has been disappointing, and I am reconsidering making future purchases from this store.