Faulty Moreno 3 Door Wardrobe

I purchased a Moreno 3 door wardrobe in December, which was installed on 2 January. By 5 January, one of the sliding doors was already faulty. Since then, I have made multiple calls, visited the store twice, and even contacted head office. Despite numerous promises, the issue remains unresolved. A carpenter only came on 17 February and confirmed that parts were missing and the door could not be fixed. I was told the necessary parts would be ordered, but I have received no updates or resolution to date.