Faulty fridge

Faulty Fridge I am writing to express my disappointment with the service I received from Fair Price Online and Defy regarding my recent fridge purchase.

Order Details:

- Purchase Date: 24th October - Delivery Date: 27th October

The fridge stopped working on 12th December. I promptly sent an email to report the issue, and a technician visited on 14th December. Unfortunately, we were informed that a part was required, and we have been waiting for its arrival ever since. Fair price keeps telling me they waiting for Defy to resolve this As a result, our fridge was unusable throughout December, causing significant food spoilage. Despite the passage of time, the issue remains unresolved, rendering the appliance useless in our kitchen.

I hope you will look into this matter urgently and provide a suitable resolution.