Fair price online

So, I stumbled across a tv special from Fair Price whilst searching online. I purchased the TV online and started tracking my order as delivery was stated as 3-5 business days. My obline order status tracking kept showing 'at the warehouse'. I sent an online query about the expected delivery date and received no response. I then sent an email to their customer service/help desk querying the delivery date and received no response. My daughter then called the support line and the lady was very helpful and promised to call back within an hour. I then did a review search on Fair Price and to my horror saw many bad reviews about deliveries. At this point I decided to drive to the warehouse to establish if I could make arrangements to collect my order. A very helpful gentleman advised that they don't permit collections for online orders but he would phone head office to see if they could help. A short while later a customer consultant called me to explain that they do not allow collections for online orders but that he would check to see if my delivery could be prioritised. A short while later he called to advise that due to the volume of orders my delivery would be in 2 days, best case but in 4 days, worst case. I was happy with that. He also committed to keep an eye on my order and report back to me daily. The next day, I received an email from another customer service consultant Noxolo to advise me that my order would be delivered that day. What a pleasant surprise! The order was delivered as promised and I am a happy customer. In my experience the customer service contact was efficient and satisfying. The only reason that I have not given a 5 star rating is due to the lack of communication to keep me informed about my order delivery status.