Fair Price not so fair service

I am extremely disappointed with the service I received from this furniture company.

I placed an order on 25 February 2026 for a pre-order item. According to their website, pre-orders have a turnaround time of 7–21 days. Based on this, I remained patient and understanding.

On 11 March 2026, I received a call from the store informing me that they had not forgotten about my order and that they would place it. This left me confused, as I had already placed the order two weeks prior and assumed it had already been processed.

Since then, I contacted the store weekly to request updates. Each time, I was told they were still waiting for the order to arrive. After several weeks of this, I became increasingly frustrated with the lack of progress and communication.

On 9 April 2026 — well beyond the promised 21-day turnaround time — I contacted the store again. After being placed on hold for some time, I later received a call back informing me that the order had never been placed at all.

This was extremely frustrating, especially since I had contacted them multiple times previously and was never informed of this. Instead, I was repeatedly told they were waiting for the order to arrive, which turned out to be incorrect.

While I understand that delays can happen, the lack of communication, inconsistent information, and poor service resulted in a very disappointing experience. I remained patient and understanding throughout, but this situation has left me feeling dissatisfied and frustrated.

As a result, I have requested a full refund and am now waiting for confirmation and a timeline for when the funds will be returned.

I hope the company improves their communication and customer service to prevent other customers from experiencing the same situation.