Fair price not fair service

I bought couches on a Saturday morning then I was told that they are going to be sent on the same day, but they are still not delivered this is really unacceptable. The least that could have been done was for some communication as to when I will receive my goods and reasons for delay. I am very unhappy with this service . Same day when I was there, there were customers that were complaining about the delivery and customer service but I still took a chance for the betterment of the economy but this is really unacceptable. CAN SOMEONE PLEASE HELP !!!