Fair price NOT fair at all!!!!!

I bought a TV online with Fairprice on 15 Dec, a 58 inch Hisense . Fairprice delivery guys damaged the screen and now Fairprice won't help with a replacement or refund saying it not their fault! And that they can't "prove" the doubt guys broke it. Manager called Ebrahim Told me to take the matter to the OMBUDSMAN as in I can go eff myself! No customer service at ALL! My kid doesn't th entire bilateral without a TV, after we spent so much money on it. We didn't even get to watch it for a second!