Fair Price Kaalfontein Corner

I am Mirriam Ramoshaba, a loyal Fair Price customer but I am unhappy with my recent purchase from the delivery to customer service and complaint resolution. I purchased a Head board, Mirror, Pedestal and Dressing table/ chest of drawer at Fair Price Kaalfontein Corner on the 11th of January 2020 and paid an amount of R3400, in cash for the above mentioned products. Due to the renovations in my home, I then requested to pick up the furniture on the 3rd February but I was unable to. On the 5th of February I received a call from the delivery staff, who rudely demanded to have the products delivered even though I had mentioned that I wasn't available and at work, they pushed to have it delivered and these were received by my husband instead of me. Upon arriving at home it immediately came to my attention that the Pedestal and Dressing table weren't wrapped while the other 2 items were. Early the following day I noticed scratches and dents on the dressing table and the one drawer is skew and alerted the company. I mentioned to the branch manager that the 2 items weren't wrapped and the state of the dressing table. I have been in communication with her for the past 2 weeks and my grievance has not been heard or attended to. Quite frankly I am frustrated by the customer service and me, working in the service delivery industry am appalled by this.