Failure to deliver

Hi I bought a fridge and lounge suit on the 23 March 2020 at fairprice store in protea Glen soweto. However at delivery the backrest of the lounge suit was damaged and was sent back as delivery instruction. I waited patiently as we were on lock down. Then when it was uplifted I went to the shop couple of times(past two weeks) without any help. A driver by the name of Tshepo was contacted and he claimed to call the other driver. Till today. I can't believe this whole matter is left in the hands of a driver and the store can't do a thing about it. I'm going up and down to the branch with no direction. To think I spent a whole R23 600 in cash with not even a complentary gift of a teas**** only to be treated like this. Can you please follow up the matter and get back to me. I hope this matter will be dealt wit professionally. I tried calling the head office the whole week no answer. Emailed the business still no response.