Dissatisfied and disappointing experience

My first encounter with the sales person was smooth sailing, that's why I started making my Laybye. When the final payment was made and my delivery needed to finalised. Firstly, not all my items purchased were available and the sales person had to get it from other stores that's in the month of October 2023. Thereafter, empty promises with limited response unless I showed up unannounced to the shop she'll act very proactive until I noticed that it was just mind game. November only partial items were delivered then was told that because back us approaching they'll be more stock. When I followed up first week of December after noticing that it's almost another month of silence the story changed. The stock is discontinued I should choose something else. To my agony and disappointment I reorder expecting the delivery to be seamless a week after on the 11th while awaiting for my delivery I receive a call to be told that the 2nd items that I've ordered is also discontinued they suggest I should rather be refunded. The customer experience and service offered is sickening because you don't really get treated as a valued customer but rather as a beggar. I used my hard earned money to purchase the items but unfortunately I've been ill treated with no empathy. As I write this review on the 13th f December, haven't received any correspondence since the last telephone call on Monday mentioning the refund, where i questioned their loyalty, integrity and transparency. No too clear of what will transpire since we approaching year end while kept aloof