dissatisfaction with the poor service I have received.

Dear fair price

I am writing to express my dissatisfaction with the poor service I have received regarding my wardrobe order. I made an online purchase on 12 August 2025

The delivery was significantly delayed, followed by an unreasonably long wait for the assembler. Now, I am facing yet another delay as I wait for the item to be collected and the refund to be processed.

It is unfortunate that I have been dealing with an *********** agent ( Zoe J), whereby she never escalated any of my queries, she always take be back and forth, refusing to let me speak with management or at least arrange people to come and complete the job. This experience has been frustrating, and the lack of communication and support from your customer service team has made matters worse. I expect prompt action to resolve this matter and process my refund without further delay.

My online purchase ref no:666731 Refund ref Number:809658 Contact number: ***

kind regards.