Dissatisfaction

I bought a walldrop at fairprice November 29th 2017 & it was delivered on the 20th of January 2018, when we removed the plastic they used to cover it we discovered lots of faults, and we went to fair price vosloorus where the purchase was done to lodge a complaint. The guy who helped us said he will send an email to the warehouse and they will call us. We waited the whole week, no phone call. Then I personally emailed them my complaint, they responded by asking for my phone number, I sent my numbers to them, still no phone call. The problem is that their walldrop was not properly put together, some staples are showing and the roof is loose, one door gets stuck and the *****s at the back are out, if there was any. We took a video of this fault and sent it to them. It seems like this shop is ignoring our complain, we can't keep their junk in our house it's filling up our space. They must come take back their junk before it completely falls apart in our house.