Disappointing Service at Fair Price, Tlhabane Square, Rustenburg

I recently bought a microwave from Fair Price at the Tlhabane Square branch, but my experience was extremely disappointing. When I unpacked the microwave at home, it had a little dust and a stain. I didn’t think much of it and wiped it clean, but I soon discovered the microwave was too big for my kitchen unit, exceeding the fit by about a centimeter.

Since Fair Price states on their warranty/guarantee slip that items can be returned within 7 days, I returned the microwave in hopes of exchanging it for a smaller one. However, the staff at the store seemed intent on finding excuses to reject the exchange. They pointed out watermarks, which were easily wiped off, and claimed they were “dents and scratches.” One staff member even alleged the stain (that came with the microwave) was oil residue, which made no sense since it didn’t feel oily.

To make matters worse, another employee insinuated that I had tampered with or replaced parts of the microwave, which was both degrading and insulting. I’m not a technician and have no experience with such things—this was my first time buying a microwave. Being treated like a ***** after spending my hard-earned money was humiliating and infuriating.

Fair Price’s refusal to honor their stated return policy, coupled with their baseless accusations, left me feeling ****med and disrespected. I expected better from a company I thought was legitimate. I wouldn’t recommend this store to anyone. Save yourself the frustration and shop at Game or another store where customers are treated with fairness and dignity.