Disappointing service.

I made an online purchase on the 3rd of December and upon receiving my parcels on the 6th of December 2024, I noticed that one item was damaged and the other was not what I had expected. So I made a refund claim same day. I have been taken from pillar to post regarding my refund and every time I request an update, I am met with nothing. It is now the 24th of December 2024 and I have not heard anything. I emailed and called and there is still no answer. They have collected their items but I have not been contacted regarding my claim