Disappointing Experience with Fair Price Furniture

Disappointing Experience with Fair Price Furniture – Poor Quality and Terrible After-Sales Service I purchased several household items from Fair Price Furniture in Alex Mall in January 2025, spending almost R30,000, and it's been nothing short of a nightmare. While a few items are holding up, the majority have serious defects that started showing within months, and their customer service has been utterly useless in resolving them. Here's a breakdown of what I bought and the issues:

1. Fridge - This is one of the few items working fine so far, no complaints here.

2. Microwave - Also functioning okay for now.

3. Washing Machine - Still operational without major problems.

4. Couch - The seats are already starting to sag and flatten out after just a few months of normal use. It's uncomfortable and looks worn out way too soon for the price.

5. Chest of Drawers - This was a disaster from early on. By March 2025, it was already falling apart – drawers wouldn't close properly and kept coming off the tracks. I reported it, and they sent a technician, but the "fix" did nothing. Even today, in November 2025, it's a complete mess, the drawers are literally sitting on the floor because the unit is unstable and unusable.

6. Hisense TV - This has been the worst. It's malfunctioning badly – it turns on/off by itself, changes channels randomly, and acts like it's possessed. Hisense technicians have come out twice already, but the same issues persist. No resolution, and I'm stuck with a faulty TV that's frustrating to use.

7. TV Stand - The doors detached almost immediately after assembly. They're hanging off or completely loose, making the whole thing look cheap and unstable.

For the amount I spent, I expected durable, quality products, but instead, I've got a home full of subpar furniture that's breaking down prematurely isn't just poor quality control, it's blatant disregard for customers.