DELIVERY OF MY ITEM NOT RECEIVED

I AM NOT HAPPY WITH THE DELIVERY SERIVCE AND THE CONSULTANT . I BOUHGT THE A BED FIRST WEEKEND OF OCTOBER AT COSMO CITY MALL FAIRPRICE STORE AND I WAS ADVICE THAT THE BED WILL BE DELIVERED ON MONDAY TO TUESDAY TILL TODAY NOTHING FROM THEM .WENT TO THE SHOP ON TUESDAY TO REQUEST THEM TO ADVICE THE DELIVERY PEOPLE TO DELIVERY ON MONDAY TILL; TODAY NO CALL .WHAT A POOR SERVICE THEY HAVE I AM SO DISSAPOINTED ND WHEN YOU CALL THE PHONE DOESNT RING ,NO VOICEMAIL TO LEAVE THE MESSAGE