Delivery money forfeited

I purchased a chest of drawers from Fair Price, Southgate. The product was of terrible quality ( water marks, stained, chipped drawers) and therefore i requested a refund which came through about ten days later. The shop provided me with delivery for R350. I paid cash for both the product and delivery. When i asked for the delivery money back, I was denied because they claimed that the delivery person does not work for the store. THEY REFERRED HIM!! This is theft! So we spent R350 with nothing to show for it. They havent even addressed the matter. If you're looking for good, honest customer service, dont go there!