Delivery fee

Fairprice can they kindly tell us why as customers we are forced to pay a delivery even if you are 1km away from the store. Like how does it make sense that around Randfontein, whichever where you stay you are being charged R280 for delivery. How does that make sense that you pay your money to the store and wait for a delivery that comes from Germiston warehouse with a compulsory delivery of 280, even if you stay next door to their shop? How is customers fault that they don't have stock within the shop? At what point of calcution do they use to measure the distance and a delivery fee? Every customer is complain about this delivery thing and we are hitting on deaf ears... Is that customer service @FairPrice?